Ask us something specific
If your question is about a device, an integration or an unusual workflow, include the exact model or your current supplier and we will check it properly.
QUESTIONS & ANSWERS
Straight answers before you switch.
The questions shop owners ask us most, answered plainly. If yours is not here, ask us directly.
COMMON QUESTIONS
Before you change anything.
If your setup needs a specific answer, we will check it rather than guess.
Is Malvern already used in a real shop?
Yes. Malvern’s first till runs in a working UK newsagent, on the hardware the shop already had. We are happy to walk you through how it was set up.
Will Malvern work with my existing till hardware?
Often, yes. Malvern supports Epson TM-T20IV and TM-m30II or any 80mm ESC/POS receipt printer, USB barcode scanners, printer-driven cash drawers and Elo, Posiflex and HP Engage tills on Windows, Linux or Mac. We check your exact models before quoting.
Can you import my existing products and prices?
Usually. If your current system can export a CSV or spreadsheet, we import your products, barcodes and prices, then check and tidy them with you before go-live.
How much does it cost?
Launch prices are £29, £49 and £79+ per shop per month. Setup, any new hardware and card processing are separate, and your written proposal confirms every figure before you sign.
Does the till work without the internet?
Yes. Malvern is local-first: products, sales and records are stored on the till, so checkout carries on if your broadband drops. Card payments use your card terminal, which has its own connection.
Can I see a demonstration?
Of course. Book a demo and we will show you the till working with products like yours, and answer anything about your setup.
What about wholesaler integrations and multi-shop reports?
Supplier records, CSV and Excel price imports and multi-till sync are available today. Direct wholesaler integrations and multi-shop reporting are on the roadmap, and we confirm them in writing once released.
Do you install it and train my staff?
Yes. We install Malvern, bring your products across and train your team on your own till. Everything included is listed in your proposal.
IN DETAIL MALVERN RETAIL SYSTEMS
Make the demo count
We would rather show you the five transactions that matter in your shop than fifty screens you will never use.
THE NEXT STEP
See it working for a shop like yours.
A short demo, with products like yours and straight answers. No sales script.