LEGAL / PRIVACY
Malvern Retail Systems uses the details you provide to answer your enquiry and discuss our services. Use our contact form for privacy requests.
Publication draft. This document needs legal and operational review before a public launch. It must not be treated as final contractual or regulatory advice.
Enquiry forms request a contact name, email, optional phone, shop details and information you choose to provide. We record the privacy-notice version shown with the form, the server time the acknowledgement was received and the enquiry purpose: responding to your request.
We use enquiry details to respond to your request, take steps towards a potential contract where you ask us to, and manage relevant correspondence in our legitimate interests. A form acknowledgement is not marketing consent. We do not enrol website enquirers in outreach campaigns.
Enquiries are stored on our OVHcloud server in London, UK. Microsoft Exchange is our selected correspondence provider; notifications remain queued until configured. Access is restricted to our operators. We do not sell enquiry records.
Depending on the circumstances, you may request access, correction, erasure or restriction and complain to the Information Commissioner’s Office. Contact us through the contact page to make a request.
We retain enquiries for up to 365 days, with operational holds for unresolved requests or notification problems. Sent notification records are retained for 90 days and encrypted backups for up to 30 days. We restrict access and use encrypted connections.